PetSmart-5th Street Station
Results from VisitAble's Accessibility Test
Section
Parking
Description of Section
This includes the number of accessible spaces, the distance of the accessible spaces from the accessible entrance, and the accessibility of the path from the accessible spaces to the sidewalk that the entrance is on (includes curb ramps).
Details
There are 2 accessible parking spaces which are less than 100 feet away from the entrance
The pathway to get on the sidewalk from the accessible parking spaces has an accessible curb ramp, however there is a small lip at the beginning of the curb ramp
Section
Entrance
Description of Section
This includes how easy it is to find the accessible entrance, steps/ramps/pathways from the curb ramp/sidewalk to the door, width of entrance door, lip under the entrance door, presence of automatic door openers, reachability of the door handle, and the weight of the door.
Details
There is one entrance/exit that has two sets of automatic doors
The doors are wide enough and the lips underneath the doors are not hard to navigate over
The path is neither bumpy nor inclined getting to the door once getting on the sidewalk
Section
Water/ Refreshments/ Samples
Description of Section
This includes the accessibility of water fountains/drinking coolers (height off the ground & space around), the reachability of complimentary water/refreshments/samples, and whether or not employees get and transport complimentary water/refreshments/samples for you.
Details
There are water fountains near the bathrooms at the back of the store (opposite the entrance), where at least one of them is at an accessible height with leg/foot room
Section
Product
Description of Section
This includes the reachability of products that the location sells, the weight of the products the location sells, and the methods available for carrying around products.
Details
Some products are hard to reach and/or heavy
The establishment is a little too big for employees to be checking up on you while you shop
To carry around products, this establishment provides two sizes of regular shopping carts and hand baskets
Section
Interior Pathways
Description of Section
This includes accessibility of lifts/ramps/elevators, signage to find accessibility features, widths of pathways, cleanliness of pathways, how steep pathways are, presence of inaccessible areas, and the weight/lip/height of handles & knobs of doors not covered by other sections.
Details
All pathways are at least 3 feet wide unless employees are restocking and there are carts/boxes in the way
There are no inaccessible areas
There are no seats available in the main shopping area, but there are some seats in the pet salon and training areas
Section
Point of Sale
Description of Section
This includes the height of the counters where customers pay at, the reachability of everything at the point of sale counters, the presence of a removable tablet/card reader, and if customers are offered bags with handles.
Details
The point of sale counters are at good heights
The card readers in the point of sale area where you pay are not at accessible heights-not only could the card readers’ screens and buttons be considered hard to see, but the buttons might be unreachable for some customers as well
There are bags with handles
Section
Bathroom
Description of Section
This includes bathrooms being labeled as accessible, the width of bathroom and accessible stall doors, location of doors, height of door openers off the floor, weight of doors, presence of appropriate grab bars, the ability for a customer using a wheelchair to completely turn around in the bathroom/accessible stall, the height of the flush controls off the floor, the reachability of the sink/toilet paper/soap/drying equipment/lights, and the height of mirrors off the floor.
Details
There are two bathrooms (men’s and women’s) in the back of the store, which are labeled as accessible
They are very spacious and have the appropriate grab bars
The toilet paper is reachable (7-9 inches) from the fronts of the toilets
The sinks, paper towel dispensers, and light switches are at accessible heights, but the soap (have to reach over the sink) and mirrors are not at accessible heights
The bathroom doors are not heavy or difficult to open, and have: wide doorways, no lips under the doors, and handles at accessible heights
Section
Amenities
Description of Section
This includes the presence of accessibility features to make this establishment go above and beyond the accessibility of other establishments of the same type.
Details
There are movable seats in the store
There are hooks at accessible heights on the backs of the bathroom doors
Want to Learn More About Our Accessibility Tests?
Send an email to visitable.certification@gmail.com with subject line: "VisitAble's Accessibility Test" and tell us what specifically you would like to know and the reason why. We're happy to provide as much information as is needed to allow you to have the confidence in knowing if an establishment is accessible to you or not!