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Carytown- Richmond Region Tourism Visitor Center

Results from VisitAble's Accessibility Test



Description of Section

This includes the number of accessible parking spaces, the labeling of the accessible parking spaces, and the accessibility of the accessible parking spaces.


  • There are 2 accessible spaces that are street parking, located about a block away from the main entrance. They are not labeled as van accessible and have no access aisles.

  • The parking space surface is asphalt and has a slight slope and cross-slope

  • There are curb ramps on both sides of the street, at the corner of the street, with contrasting truncated domes, that lead to a sidewalk.


Pathway to Entrance and Entrance

Description of Section

This includes the accessibility of the pathway from the accessible parking spaces to the entrance (including curb ramps, ground/floor surfaces, etc.) and the accessibility of the entrance itself (widths of doors, lips under doors, etc.).


  • The path from the accessible parking to the curb cut and sidewalk may require traveling in the street.

  • There are curb ramps at the corner of the street to provide access to the sidewalk leading to the main entrance of the visitors center.

  • There is no directional signage of any kind from the accessible street parking to the entrance of the visitor center, except for a sandwich board that may be placed right in front of the entrance on the left side of the sidewalk closest to the street.

  • The pathway from the accessible parking to the accessible, step-free, entrance is at least 48 inches wide in most places, but the sidewalk surface is bumpy, uneven, and has a cross slope at certain points that may make it difficult for some to traverse.

  • There is a bench on the pathway from parking to the main entrance that has a seating surface 17 inches above the ground with a back and armrests.

  • The main accessible entrance has a slight slope up to it, with minimal signage identifying it as a visitors center and no braille or tactile accompaniment.

  • The entrance door is 34 inches wide, fairly lightweight and easy to open force-wise and has door hardware at an accessible height which does not require pinching, twisting, or tight grasping.


Interior Pathways

Description of Section

This includes accessibility of different items in the location, pathways in the location, signage, cleanliness of pathways, how steep pathways are, presence of inaccessible areas, accessibility of doors not covered by other sections, accessibility of any complimentary water/refreshments/snacks, and the presence and accessibility of any seating.


  • The surface inside of the location is mostly tile and concrete throughout, with some carpet in the main visitor center/welcome desk space.

  • There are no interior doors to open once you’re inside the building (aside from the restrooms).

  • There are mostly interior pathways that are at least 36 inches wide.

  • There is a staircase with 4 steps and handrails on both sides that one must navigate to access the restrooms and quiet spaces if needed, with no step-free alternative path.

  • Most of the seating throughout is 17-19 inches above the floor.

  • There is minimal directional signage except for a sign that says “Visitor Information” with a directional arrow.

  • In the main visitor center room, there is a welcome desk that has a surface 42 inches above the floor where visitors can interact with visitor center staff.

  • There are bookshelves with pamphlets and brochures about various attractions, all of which are on shelves below 48 inches from the floor.

  • There are currently no braille or digital alternatives available on site, but we were told each individual attraction may have digital information on their respective websites.

  • There are a couple water fountains near the restrooms, one of which is lower, at an accessible height, and one that is higher.

  • A quiet space is available upon request, up the set of steps and to the immediate right. It has a 33.5 inch wide doorway with mostly pathways that are 32 inches wide or greater, a table and some chairs at accessible heights, and some carpet that could possibly get tangled in mobility devices.

  • The general space is fairly quiet overall and not too crowded.



Description of Section

This includes bathrooms being labeled as accessible, the width of bathroom and accessible stall doors, location of doors, height of door openers off the floor, weight of doors, presence of appropriate grab bars, the ability for a customer using a wheelchair to completely turn around in the bathroom/accessible stall, the height of the flush controls off the floor, the reachability of the sink/toilet paper/soap/drying equipment/lights, and the height of mirrors off the floor.


  • There are two single occupant restrooms, one men’s and one women’s that are generally accessible, with good identification signage.

  • Space in each restroom may be too tight for some due to furniture that is currently in the space.

  • Both bathrooms have a 34 inch clear width doorway and good maneuvering clearance on both sides of the door.

  • There are currently no push buttons to open the door for either restroom but the doors are fairly lightweight and easy to open force-wise.

  • The door hardware for the men’s and women’s room are at accessible heights, and the hardware itself is accessible- not requiring any tight grasping, pinching or twisting.

  • Lights switches and paper towel dispensers in both restrooms may be difficult to reach for some as they are both greater than 48 inches above the floor.

  • There is some shelving in both restrooms that is at an accessible height.

  • Coat hooks in the women’s restroom are higher than 48 inches above the floor and may be difficult to reach for some.

  • The sink, sink controls, and soap dispensers are all at accessible heights above the floor, and the piping under the sink is fully insulated for the women’s restroom, but not the men’s where there is 2 inches of piping underneath the sink that is not insulated.

  • The bottoms of the reflective surfaces of the mirrors for both restrooms is greater than 40 inches above the floor, and may be difficult for some individuals to use.

  • There are 3 grab bars available in each restroom, each at accessible heights and in the correct location.

  • The toilet seats are both 17.5 inches above the floor, and in both restrooms the centerline of the toilet paper dispenser is greater than 9 inches from the front edge of the toilet.



Description of Section

This includes the presence of accessibility features to make this establishment go above and beyond the accessibility of other establishments of the same type.


  • There are electrical outlets throughout the space that are between 15-48 inches above the floor.

  • There are hooks in the women’s bathroom, but they are located greater than 48 inches above the bathroom floor.

  • There are plastic/lightweight cups available for the water cooler provided in this facility.

  • The employees are going through, or have completed, disability etiquette training in an effort to provide the same level of customer service to all customers.

Want to Learn More About Our Accessibility Tests?

Send an email to with subject line: "VisitAble's Accessibility Test" and tell us what specifically you would like to know and the reason why. We're happy to provide as much information as is needed to allow you to have the confidence in knowing if an establishment is accessible to you or not!

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