Residence Inn Charlottesville Downtown

Results from VisitAble's Accessibility Test

Section

Parking

Description of Section

This includes the number of accessible spaces, the distance of the accessible spaces from the accessible entrance, and the accessibility of the path from the accessible spaces to the sidewalk that the entrance is on (includes curb ramps).

Score on Section

100.00%

Justification of Score

  • There are 5 accessible spaces (2 right outside near the front entrance and 3 in the covered parking garage right under the hotel

  • The curb ramps are very accessible

Section

Entrance

Description of Section

This includes how easy it is to find the accessible entrance, steps/ramps/pathways from the curb ramp/sidewalk to the door, width of entrance door, lip under the entrance door, presence of automatic door openers, reachability of the door handle, and the weight of the door.

Score on Section

95.83%

Justification of Score

  • The front, back, and parking garage entrances have automatic doors

  • The doors are wide enough and the lip underneath the door is not hard to navigate over

  • There are no steps or incline going to the doors from the sidewalks

Section

Check-in Counter

Description of Section

This includes the reachability of merchandise/presence of employees near merchandise area/presence of bags with handles to carry merchandise (if there is merchandise to buy where guests pay at the check-in counter), the height of the counter which customers pay/check-in at, and the presence of a removable tablet/card reader.

Score on Section

82.61%

Justification of Score

  • The check-in/front desks has surfaces at accessible heights

  • “The Market” next to the check-in desk has some items that might be difficult to reach in the fridge

  • Someone at the front desk is right near “The Market” to help guests get items

  • There are bags with handles to help carry around items from the fridge

Section

Water/ Refreshments

Description of Section

This includes the accessibility of water fountains/drinking coolers (height off the ground & space around), the reachability of complimentary water/refreshments, and whether or not employees get and transport water/refreshments for you.

Score on Section

54.55%

Justification of Score

  • There are water fountains near the lobby bathrooms, one of which is at a very accessible height, has leg/foot space, and reachable controls

  • There is a counter with coffee and tea in the lobby area which is at an accessible height however not all items are reachable because they are not all pushed forward

  • Employees do not get or transport refreshments for guests

Section

Pathway

Description of Section

This includes accessibility of lifts/ramps/elevators, signage to find accessibility features, widths of pathways, cleanliness of pathways, how steep pathways are, presence of inaccessible areas, and the weight/lip/height of handles & knobs of doors not covered by other sections.

Score on Section

95.31%

Justification of Score

  • A sign would be helpful to point out the pathway to and from the main lobby area and parking garage

  • All pathways are at least 3 feet wide

  • The doors to the outside seating areas near the fire pit are a little heavy and difficult to open

  • There is a ramp to get from the main lobby area to the complimentary breakfast/lobby bathrooms/conference rooms which has hand rails and a slope that is not too steep

Section

Lounge

Description of Section

This includes the movability of seating and the height of tables in the lounge areas.

Score on Section

66.67%

Justification of Score

  • 5 or more percent of lounge seating is movable, but not easily movable

  • There are tables and surfaces at accessible heights off the floor in the lounging areas

Section

Lobby Bathroom

Description of Section

This includes bathrooms being labeled as accessible, the width of bathroom and accessible stall doors, location of doors, height of door openers off the floor, weight of doors, presence of appropriate grab bars, the ability for a customer using a wheelchair to completely turn around in the bathroom/accessible stall, the height of the flush controls off the floor, the reachability of the sink/toilet paper/soap/drying equipment/lights, and the height of mirrors off the floor.

Score on Section

97.37%

Justification of Score

  • Accessible stalls in the lobby bathrooms are spacious and have the appropriate grab bars

  • The toilet paper is at a reachable distance from the front of the toilet

  • There are sinks, soap, and drying equipment in the accessible stalls in the bathrooms that are reachable

  • The bathroom doors are not too heavy

  • The mirrors are at an accessible height

Section

Business Center

Description of Section

This includes the height of the table/desk surface off of the floor, if the chair can be removed easily, the reachability of everything, the presence of a phone to call the front desk, and the accessibility of the bathroom if there is one in this area.

Score on Section

73.33%

Justification of Score

  • There is a desk/table at an accessible height off the floor

  • The chairs are easily movable at the desk/table

  • Everything is reachable in this area

  • There is not a phone at an accessible height in this area, however it is right nearby the front/check-in desk

Section

Fitness Center

Description of Section

This includes the presence of reachable dumbbells, the presence of reachable medicine balls, the accessibility of the pathways to the equipment, the accessibility of the water fountain/drinking cooler if there is one (height off the ground & space around), the presence of a phone to call the front desk, the reachability of everything, and the accessibility of the bathroom if there is one in this area.

Score on Section

68.00%

Justification of Score

  • The door to the fitness center is a little heavy, but has a handle/room key reader at an accessible height

  • There are dumbbells and medicine balls that are reachable

  • The elliptical machines do not have an accessible pathway and space next to them

  • There is a water cooler at an accessible height

  • Everything is reachable besides the headphone dispenser

  • There is a phone at an accessible height in this area

Section

Pool

Description of Section

This includes the presence of a pool lift, if the pool lift is working or not, if there is an employee that is helpful with the pool lift if an employee is needed, the presence of a phone to call the front desk, the accessibility of pathways around the pool, the reachability of everything in the pool area, and the accessibility of the bathroom if there is one in this area.

Score on Section

92.86%

Justification of Score

  • The door to the pool is a little heavy, but has a handle/room key reader at an accessible height

  • There is a working pool lift

  • There is a phone at an accessible height in this area

  • There are accessible pathways to everything in the pool area

  • Everything is reachable

  • There is a bathroom which is accessible inside the pool area

Section

Food/Drink

Description of Section

This includes things such as free meals that are included with your stay at the hotel (such as free breakfast) AND/OR a small included section of the hotel where you can buy food/drink (such as a Starbucks) which doesn't attract customers that aren't hotel guests. Specifically, we take into consideration: the presence of table service, the height of food and drink counters, the reachability of everything, the presence of employees in the area, the presence of trays to transport food and drinks, if you can leave dishes/trash at your table or not, the accessibility of seating and tables, and the accessibility of the bathroom if there is one in this area.

Score on Section

53.85%

Justification of Score

  • Neither food nor drinks are delivered during the complimentary breakfast/happy hour

  • Most of the counters to order, pay, and pick up food are at accessible heights, besides the snack counter at happy hour and the coffee making station at the bar during complimentary breakfast

  • Some items could be pushed forward more on the accessible counters for complimentary breakfast

  • There is accessible seating and tables, however there is no accessible seating at the bar and there is not an accessible section of the bar

  • There are not trays that can be given upon request

  • Someone is nearby the area to help

  • You can leave dishes and trash at your table

Section

Rooms

Description of Section

This includes the number of accessible rooms (with and without roll-in showers), the ability of the hotel to save the correct type of accessible room, the presence of a second bed for companions in the accessible rooms, the weight of the doors in the accessible rooms, the accessibility of the bathrooms (besides the tub/shower), the reachability of everything in the accessible rooms, and the width of the pathways in the accessible rooms.

Score on Section

98.53%

Justification of Score

  • The hotel has more than the required number of accessible rooms with tubs

  • The hotel saves the type of room you reserved

  • All accessible rooms have pull-out couches for companions

  • Rooms doors are not too heavy

  • The bathrooms (tub and roll-in showers are not covered in this section) are accessible in the accessible rooms

  • Everything is reachable in the accessible rooms

  • All beds in accessible rooms have a 36-inch wide path on 3 sides of them (they are against the wall)

  • All other pathways in the accessible rooms are at least 3 feet wide

Section

Roll-in Shower

Description of Section

This includes the presence of a fold-down bench, the spaciousness of the shower, the number of grab bars in the shower, the type and dimensions of fold-down seats, the ability to get a roll-in shower with the bench you wanted if you requested it, how much weight the fold-down bench/shower seat can hold, what the shower bench/seat is made out of, the height of the bench/seat off the bathroom floor, the type of showerhead, the reachability of the showerhead and all the controls, how high the shower floor is off the bathroom floor, and the presence of a soap/shampoo/conditioner holder at an accessible height.

Score on Section

95.60%

Justification of Score

  • All roll-in showers have fold-down benches which are L-shaped

  • The roll-in showers are spacious and have the appropriate grab bars

  • Hotel gives you a roll-in shower if you ask for one

  • The fold-down benches can support at least 250 pounds, are slip-resistant, are not made out of wood, and have seat surfaces 17-19 inches off the floor

  • The roll-in showers have shower heads that can both be fixed in position and hand-held

  • The controls are reachable in the roll-in showers

  • The roll-in shower floors are less than 1/2 inch off the bathroom floors

  • There is a holder for soap/shampoo/conditioner at an accessible height

Section

Accessible Room Tub

Description of Section

This includes the presence of a shower chair or a fold-down bench, what the bench/seat is made out of, the height of the bench/seat off the bathroom floor, the dimensions of the shower seat/bench, the presence of a back on shower chair if one is used, the pathway next to the tub, the number and position of grab bars, the type of showerhead, the reachability of the showerhead and all the controls, how much weight the bench/chair can hold, the reachability of the drain stopper, and the presence of a soap/shampoo/conditioner holder at an accessible height.

Score on Section

83.10%

Justification of Score

  • All accessible room tubs have fold-down benches

  • The tubs have the appropriate grab bars

  • The benches can support at least 250 pounds, are slip-resistant, are not made out of wood, have seat surfaces 17-19 inches off the floor, and have seat surfaces that are at least 15 inches wide

  • There are pathways that are at least 3 feet wide next to the accessible room tubs

  • The accessible room tubs have shower heads that can both be fixed in position and hand-held

  • The controls and drain stopper are not reachable from the fold-down benches

  • There are holders for soap/shampoo/conditioner at accessible heights in all accessible room tubs

Section

Customer Service/ Disability Etiquette

Description of Section

This includes how helpful and polite employees are (our speciality)!

Score on Section

83.33%

Justification of Score

  • Employees acknowledge, are nice to, and offer some assistance to customers with mobility issues, however could offer more assistance (such as helping with bags)

Section

Amenities

Description of Section

This includes the presence of accessibility features to make this establishment go above and beyond the accessibility of other establishments of the same type.

Score on Section

65.45%

Justification of Score

  • There are hooks at accessible heights on the accessible stalls’ doors in the lobby bathrooms

  • There are towel racks/hooks at accessible heights in the bathrooms in the accessible rooms

  • There are plastic/paper lightweight cups, lids, and straws at the complimentary breakfast and happy hour

  • There are bags with handles for items bought at “The Market”

  • There are full-length mirrors in the accessible rooms

Want to Learn More About Our Accessibility Tests?

Send an email to visitable.certification@gmail.com with subject line: "VisitAble's Accessibility Test" and tell us what specifically you would like to know and the reason why. We're happy to provide as much information as is needed to allow you to have the confidence in knowing if an establishment is accessible to you or not!

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