Marshalls

Results from VisitAble's Accessibility Test

Section

Parking

Description of Section

This includes the number of accessible spaces, the distance of the accessible spaces from the accessible entrance, and the accessibility of the path from the accessible spaces to the sidewalk that the entrance is on (includes curb ramps).

Score on Section

91.67%

Justification of Score

  • There are 4 accessible parking spaces which are less than 100 feet away from the entrance

  • The pathway to get on the sidewalk from the accessible parking spaces has an accessible curb ramp, however there is no slip-resistant material on the curb ramp

Section

Entrance

Description of Section

This includes how easy it is to find the accessible entrance, steps/ramps/pathways from the curb ramp/sidewalk to the door, width of entrance door, lip under the entrance door, presence of automatic door openers, reachability of the door handle, and the weight of the door.

Score on Section

95.83%

Justification of Score

  • Both the entrance and the exit have two automatic doors

  • The doors are wide enough and the lips underneath the doors are not hard to navigate over

  • The path is neither bumpy nor inclined getting to the door once getting on the sidewalk

Section

Water/ Refreshments/ Samples

Description of Section

This includes the accessibility of water fountains/drinking coolers (height off the ground & space around), the reachability of complimentary water/refreshments/samples, and whether or not employees get and transport complimentary water/refreshments/samples for you.

Score on Section

100.00%

Justification of Score

  • There is a water fountain near the bathrooms at the front of the store which is at an accessible height with leg/foot room

Section

Product

Description of Section

This includes the reachability of products that the location sells, the weight of the products the location sells, and the methods available for carrying around products.

Score on Section

28.57%

Justification of Score

  • Some products are hard to reach and/or heavy

  • The establishment is a little too big for employees to be checking up on you while you shop, however there should be one close by that you could ask for help reaching, carrying, or getting something

  • To carry around products, this establishment provides regular shopping carts and small hand baskets in the beauty/make-up area

Section

Pathway

Description of Section

This includes accessibility of lifts/ramps/elevators, signage to find accessibility features, widths of pathways, cleanliness of pathways, how steep pathways are, presence of inaccessible areas, and the weight/lip/height of handles & knobs of doors not covered by other sections.

Score on Section

84.44%

Justification of Score

  • Almost all pathways are at least 3 feet wide, with a few exceptions

  • Some furniture might prevent a clear 3-feet wide aisle

  • There could be objects in the way in the sports/toys area

  • Columns with full-length mirrors split some aisles in two (at least in the shoe section), making each part of the aisle around the mirror less than 32 inches wide

  • There could be clothes racks in the way when trying to get to the fitting rooms

  • There are no inaccessible areas

  • There are seats near or in the: entrance, shoe area, and fitting rooms, and there is seating for sale that customers can sit on

Section

Fitting Room

Description of Section

This includes the dimensions of benches in the fitting rooms, how much weight the benches can support in the fitting rooms, the spaciousness of the fitting rooms, the presence of hooks at an accessible height, the weights of the fittings rooms' doors, the height of the fitting room door handles off the floor, the presence of full length mirrors, and the presence of grab bars in the fitting rooms around the benches.

Score on Section

90.24%

Justification of Score

  • There are men’s and women’s accessible fitting rooms in the back left of the store (from the entrance), which aren’t labeled as accessible

  • There is a bench in the accessible fitting rooms that is able to support at least 250 pounds, 17-19 inches off the floor, at least 42 inches long, between 20-24 inches wide, and against the wall

  • There are 3 hooks at accessible heights in the accessible fitting rooms

  • The doors to the accessible fitting rooms are not too heavy and have handles at accessible heights off the floor

  • There are full length mirrors in the accessible fitting rooms but no grab bars next to the benches

Section

Point of Sale

Description of Section

This includes the height of the counters where customers pay at, the reachability of everything at the point of sale counters, the presence of a removable tablet/card reader, and if customers are offered bags with handles.

Score on Section

77.78%

Justification of Score

  • The point of sale counters are at good heights

  • The card readers in the point of sale area where you pay are not at accessible heights- while the card readers might be reachable for some customers, the card readers are a little too high to see the screen and all the buttons

  • There are bags with handles

Section

Bathroom

Description of Section

This includes bathrooms being labeled as accessible, the width of bathroom and accessible stall doors, location of doors, height of door openers off the floor, weight of doors, presence of appropriate grab bars, the ability for a customer using a wheelchair to completely turn around in the bathroom/accessible stall, the height of the flush controls off the floor, the reachability of the sink/toilet paper/soap/drying equipment/lights, and the height of mirrors off the floor.

Score on Section

86.84%

Justification of Score

  • There are two bathrooms that are not labeled as accessible but are spacious and have the appropriate grab bars

  • The toilet paper is 9-15 inches away from the fronts of the toilets

  • The sinks, mirrors, and drying equipment are at accessible heights, but the soap could be considered unreachable in at least one of the bathrooms

  • The bathroom doors are a little heavy and difficult to open, but they have wide doorways, no lips under the doors, and handles at accessible heights

Section

Amenities

Description of Section

This includes the presence of accessibility features to make this establishment go above and beyond the accessibility of other establishments of the same type.

Score on Section

14.29%

Justification of Score

  • There are movable seats in the store

  • There are hooks at accessible heights on the back of the bathroom doors

Want to Learn More About Our Accessibility Tests?

Send an email to visitable.certification@gmail.com with subject line: "VisitAble's Accessibility Test" and tell us what specifically you would like to know and the reason why. We're happy to provide as much information as is needed to allow you to have the confidence in knowing if an establishment is accessible to you or not!

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