Kilwins Charlottesville

Results from VisitAble's Accessibility Test

Section

Parking

Description of Section

This includes the number of accessible spaces, the distance of the accessible spaces from the accessible entrance, and the accessibility of the path from the accessible spaces to the sidewalk that the entrance is on (includes curb ramps).

Score on Section

75.00%

Justification of Score

  • There are 2 accessible parking spaces near this establishment, both are 100-200 feet away from the entrance

  • The paths to the entrance from the accessible spaces are bumpy and inclined because of the Charlottesville Downtown Mall

Section

Entrance

Description of Section

This includes how easy it is to find the accessible entrance, steps/ramps/pathways from the curb ramp/sidewalk to the door, width of entrance door, lip under the entrance door, presence of automatic door openers, reachability of the door handle, and the weight of the door.

Score on Section

76.67%

Justification of Score

  • The entrance does not have an automatic door

  • The door is kept open through all seasons

  • The door is wide enough and the lip underneath the door is not difficult to navigate over

  • There is a slight incline/ramp to the entrance door and there is a small lip at the start of the incline/ramp which is covered by a rug

Section

Water/ Refreshments/ Samples

Description of Section

This includes the accessibility of water fountains/drinking coolers (height off the ground & space around), the reachability of complimentary water/refreshments/samples, and whether or not employees get and transport complimentary water/refreshments/samples for you.

Score on Section

100.00%

Justification of Score

  • If you ask for water, employees will get and bring water to you

Section

Food/ Drink

Description of Section

This section refers to food and drinks that are meant to be consumed as soon as you buy it (such as ice cream in a candy shop or a Starbucks in a grocery store). We take into consideration: the reachability of everything, the height of the point of sale off the floor, if employees offer to deliver food/drinks to customers, the accessibility of tables and seating, the presence of trays, and if you can leave dishes/trash at the table.

Score on Section

66.67%

Justification of Score

  • There is ice cream, drinks, and candy you can buy and enjoy right away at the store

  • The ice cream, drinks, and candy are gotten for you

  • The point of sale counter to buy these things is at an accessible height

  • There are no tables anywhere to eat these things, however there is a bench that customers can sit down on

  • There are not trays for customers to use

Section

Product

Description of Section

This includes the reachability of products that the location sells, the weight of the products the location sells, and the methods available for carrying around products.

Score on Section

28.57%

Justification of Score

  • Some of the products in this establishment could be considered unreachable/heavy for some customers, but there are employees nearby that will check up on you

  • There is nothing obvious to carry around products in, however employees can provide boxes or bags upon request if customers need them to carry around items

Section

Pathway

Description of Section

This includes accessibility of lifts/ramps/elevators, signage to find accessibility features, widths of pathways, cleanliness of pathways, how steep pathways are, presence of inaccessible areas, and the weight/lip/height of handles & knobs of doors not covered by other sections.

Score on Section

100.00%

Justification of Score

  • All pathways are more than 3 feet wide

  • There is a bench to sit on and all areas of the establishment are less than 100 feet away from this bench

Section

Point of Sale

Description of Section

This includes the height of the counters where customers pay at, the reachability of everything at the point of sale counters, the presence of a removable tablet/card reader, and if customers are offered bags with handles.

Score on Section

71.43%

Justification of Score

  • The point of sale counter is at an accessible height

  • Everything on the point of sale counter is reachable (such as card readers)

Section

Customer Service/ Disability Etiquette

Description of Section

This includes how helpful and polite employees are (our speciality)!

Score on Section

72.22%

Justification of Score

  • Employees acknowledge, are nice to, and offer some assistance to customers with mobility issues, however could offer more assistance

Section

Amenities

Description of Section

This includes the presence of accessibility features to make this establishment go above and beyond the accessibility of other establishments of the same type.

Score on Section

75.00%

Justification of Score

  • There are plastic/paper lightweight cups, straws, and lids

Want to Learn More About Our Accessibility Tests?

Send an email to visitable.certification@gmail.com with subject line: "VisitAble's Accessibility Test" and tell us what specifically you would like to know and the reason why. We're happy to provide as much information as is needed to allow you to have the confidence in knowing if an establishment is accessible to you or not!

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