Hyatt Place Charlottesville

Results from VisitAble's Accessibility Test

Section

Parking

Description of Section

This includes the number of accessible spaces, the distance of the accessible spaces from the accessible entrance, and the accessibility of the path from the accessible spaces to the sidewalk that the entrance is on (includes curb ramps).

Score on Section

100.00%

Justification of Score

  • There is an accessible parking space right next to the back entrance of the hotel, there are 2 which are about 200-300 feet from the front entrance, and there are 2 which are 100-200 feet from the back entrance

  • The curb ramp to the back entrance is very accessible

  • There are two curb ramps to use to get from the accessible spaces in the front to the front entrance, which are both in good shape

Section

Entrance

Description of Section

This includes how easy it is to find the accessible entrance, steps/ramps/pathways from the curb ramp/sidewalk to the door, width of entrance door, lip under the entrance door, presence of automatic door openers, reachability of the door handle, and the weight of the door.

Score on Section

96.67%

Justification of Score

  • The front and back entrances have automatic doors

  • The doors are wide enough and the lip underneath the door is not hard to navigate over

  • There are no steps or incline going to either door from the sidewalks

Section

Check-in Counter

Description of Section

This includes the reachability of merchandise/presence of employees near merchandise area/presence of bags with handles to carry merchandise (if there is merchandise to buy where guests pay at the check-in counter), the height of the counter which customers pay/check-in at, and the presence of a removable tablet/card reader.

Score on Section

82.61%

Justification of Score

  • The counter of the check-in/front desk is at an accessible height

  • There is a fridge to purchase items right next to the check-in desk and some items might be difficult to reach in the fridge

  • Someone at the front desk is right near the fridge to help guests get items

  • There are bags with handles to help carry around items from the fridge

Section

Water/ Refreshments

Description of Section

This includes the accessibility of water fountains/drinking coolers (height off the ground & space around), the reachability of complimentary water/refreshments, and whether or not employees get and transport water/refreshments for you.

Score on Section

100.00%

Justification of Score

  • There are water fountains near the lobby bathrooms, one of which is at a very accessible height, has leg/foot space, and reachable controls

Section

Pathway

Description of Section

This includes accessibility of lifts/ramps/elevators, signage to find accessibility features, widths of pathways, cleanliness of pathways, how steep pathways are, presence of inaccessible areas, and the weight/lip/height of handles & knobs of doors not covered by other sections.

Score on Section

94.64%

Justification of Score

  • Almost all pathways are at least 3 feet wide (besides a couple aisles between tables or in the pool area)

  • The doors to the outside seating areas (at breakfast and in the pool area) are a little heavy and difficult to open

Section

Lounge

Description of Section

This includes the movability of seating and the height of tables in the lounge areas.

Score on Section

100.00%

Justification of Score

  • 5 or more percent of lounge seating is easily movable

  • There are tables and surfaces at accessible heights off the floor in the lounging areas

Section

Lobby Bathroom

Description of Section

This includes bathrooms being labeled as accessible, the width of bathroom and accessible stall doors, location of doors, height of door openers off the floor, weight of doors, presence of appropriate grab bars, the ability for a customer using a wheelchair to completely turn around in the bathroom/accessible stall, the height of the flush controls off the floor, the reachability of the sink/toilet paper/soap/drying equipment/lights, and the height of mirrors off the floor.

Score on Section

92.11%

Justification of Score

  • Accessible stalls in the lobby bathrooms are spacious and have the appropriate grab bars

  • The toilet paper is at a reachable distance from the front of the toilet

  • The sink and drying equipment are reachable, however the soap could be difficult to reach for some guests

  • The bathroom doors are a little heavy

  • The mirrors are at an accessible height

Section

Business Center

Description of Section

This includes the height of the table/desk surface off of the floor, if the chair can be removed easily, the reachability of everything, the presence of a phone to call the front desk, and the accessibility of the bathroom if there is one in this area.

Score on Section

73.33%

Justification of Score

  • There is a desk/table at an accessible height off the floor

  • The chairs are easily movable at the desk/table

  • Everything is reachable in this area

  • There is not a phone at an accessible height in this area, however it is right nearby the front/check-in desk

Section

Fitness Center

Description of Section

This includes the presence of reachable dumbbells, the presence of reachable medicine balls, the accessibility of the pathways to the equipment, the accessibility of the water fountain/drinking cooler if there is one (height off the ground & space around), the presence of a phone to call the front desk, the reachability of everything, and the accessibility of the bathroom if there is one in this area.

Score on Section

62.07%

Justification of Score

  • The door to the fitness center is a little heavy, but has a handle/room key reader at an accessible height

  • There are dumbbells that are reachable

  • There medicine balls are not reachable or accessible to get to

  • The cardio bike machines do not have an accessible pathway and space next to them

  • There is a water cooler at an accessible height

  • Everything is reachable besides the headphone dispenser and the dumbbells

  • There is a phone at an accessible height in this area

  • There is a bathroom which is accessible right outside the fitness center

Section

Pool

Description of Section

This includes the presence of a pool lift, if the pool lift is working or not, if there is an employee that is helpful with the pool lift if an employee is needed, the presence of a phone to call the front desk, the accessibility of pathways around the pool, the reachability of everything in the pool area, and the accessibility of the bathroom if there is one in this area.

Score on Section

96.00%

Justification of Score

  • The door to the pool is a little heavy, but has a handle/room key reader at an accessible height

  • There is a working pool lift

  • There is a phone at an accessible height in this area

  • There are accessible pathways to everything in the pool area

  • Everything is reachable

  • There is a bathroom which is accessible right outside the pool area

Section

Food/Drink

Description of Section

This includes things such as free meals that are included with your stay at the hotel (such as free breakfast) AND/OR a small included section of the hotel where you can buy food/drink (such as a Starbucks) which doesn't attract customers that aren't hotel guests. Specifically, we take into consideration: the presence of table service, the height of food and drink counters, the reachability of everything, the presence of employees in the area, the presence of trays to transport food and drinks, if you can leave dishes/trash at your table or not, the accessibility of seating and tables, and the accessibility of the bathroom if there is one in this area.

Score on Section

65.38%

Justification of Score

  • Neither food nor drinks are delivered during the complimentary breakfast and the Starbucks area

  • The counters to order, pay, and pick up food are at accessible heights

  • Some items could be pushed forward more on the accessible counters for complimentary breakfast

  • There is accessible seating and tables

  • There are trays that can be given upon request

  • Someone is nearby the area to help

  • You can leave dishes and trash at your table

Section

Laundry

Description of Section

This includes the presence of a phone to call the front desk, the space in the guest laundry room and around the machines, and the reachability of everything in this area.

Score on Section

50.00%

Justification of Score

  • The door to the guest laundry room is a little heavy, but has a handle/room key reader at an accessible height

  • There is a phone at an accessible height inside the laundry room

  • There is a pathway at least 3 feet wide to get through the guest laundry room

  • There is not one of each machine (washer and dryer) at an accessible height

  • Everything else is reachable in this area

Section

Rooms

Description of Section

This includes the number of accessible rooms (with and without roll-in showers), the ability of the hotel to save the correct type of accessible room, the presence of a second bed for companions in the accessible rooms, the weight of the doors in the accessible rooms, the accessibility of the bathrooms (besides the tub/shower), the reachability of everything in the accessible rooms, and the width of the pathways in the accessible rooms.

Score on Section

86.76%

Justification of Score

  • The hotel has exactly the required number of accessible rooms with tubs and roll-in showers

  • The hotel saves the type of room you reserved

  • All accessible rooms have pull-out couches for companions

  • Rooms doors are not too heavy

  • The bathrooms (tub and roll-in showers are not covered in this section) are accessible in the accessible rooms

  • Everything is reachable in the accessible rooms besides the closets in all the studio accessible rooms (the suite has a more accessible closet)

  • All beds in accessible rooms have a 36-inch wide path on 3 sides of them (they are against the wall)

  • All other pathways in the accessible rooms are at least 3 feet wide

Section

Roll-in Shower

Description of Section

This includes the presence of a fold-down bench, the spaciousness of the shower, the number of grab bars in the shower, the type and dimensions of fold-down seats, the ability to get a roll-in shower with the bench you wanted if you requested it, how much weight the fold-down bench/shower seat can hold, what the shower bench/seat is made out of, the height of the bench/seat off the bathroom floor, the type of showerhead, the reachability of the showerhead and all the controls, how high the shower floor is off the bathroom floor, and the presence of a soap/shampoo/conditioner holder at an accessible height.

Score on Section

77.01%

Justification of Score

  • There are no fold-down benches in the roll-in showers, only shower chairs

  • The roll-in showers are spacious and have the appropriate grab bars

  • Hotel gives you a roll-in shower if you ask for one

  • The shower chairs benches can support at least 250 pounds, are slip-resistant, are not made out of wood, have seat surfaces 17-19 inches off the floor, and have backs on them

  • The roll-in showers have shower heads that can both be fixed in position and hand-held

  • The controls are reachable in the roll-in showers

  • The roll-in shower floors are less than 1/2 inch off the bathroom floors

  • There is a holder for soap/shampoo/conditioner at an accessible height

Section

Accessible Room Tub

Description of Section

This includes the presence of a shower chair or a fold-down bench, what the bench/seat is made out of, the height of the bench/seat off the bathroom floor, the dimensions of the shower seat/bench, the presence of a back on shower chair if one is used, the pathway next to the tub, the number and position of grab bars, the type of showerhead, the reachability of the showerhead and all the controls, how much weight the bench/chair can hold, the reachability of the drain stopper, and the presence of a soap/shampoo/conditioner holder at an accessible height.

Score on Section

94.20%

Justification of Score

  • All accessible room tubs have shower chairs

  • The tubs have the appropriate grab bars

  • The shower chairs can support at least 250 pounds, are slip-resistant, are not made out of wood, have seat surfaces 17-19 inches off the floor, and have seat surfaces that are at least 15 inches wide

  • The shower chairs do have backs on them

  • There are pathways that are at least 3 feet wide next to the accessible room tubs

  • The accessible room tubs have shower heads that can both be fixed in position and hand-held

  • The controls and drain stopper are reachable depending on where the shower chair is placed

  • There are holders for soap/shampoo/conditioner at accessible heights in all accessible room tubs

Section

Customer Service/ Disability Etiquette

Description of Section

This includes how helpful and polite employees are (our speciality)!

Score on Section

80.00%

Justification of Score

  • Employees acknowledge, are nice to, and offer some assistance to customers with mobility issues, however could offer more assistance (such as helping with bags)

Section

Amenities

Description of Section

This includes the presence of accessibility features to make this establishment go above and beyond the accessibility of other establishments of the same type.

Score on Section

75.45%

Justification of Score

  • There are hooks at accessible heights on the accessible stalls’ doors in the lobby bathrooms

  • There are towel racks and hooks at accessible heights in the bathrooms in the accessible rooms

  • There are plastic/paper lightweight cups, lids, and straws at Starbucks and at the complimentary breakfast

  • There are bags with handles for items bought at Starbucks fridge area

  • There are full-length mirrors in the accessible rooms

  • There is a wheelchair, 2 canes, a walker with a seat, a grabber tool, crutches, and a step stool at the hotel

Want to Learn More About Our Accessibility Tests?

Send an email to visitable.certification@gmail.com with subject line: "VisitAble's Accessibility Test" and tell us what specifically you would like to know and the reason why. We're happy to provide as much information as is needed to allow you to have the confidence in knowing if an establishment is accessible to you or not!

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